Customers have the right to cancel their order within 7 days of purchase for a full refund or to exchange the product for another item of equal or lesser value. To initiate a cancellation, customers must contact our customer service team via email or phone within the specified timeframe. The product must be returned in its original packaging and in unused condition. Once the returned product is received and inspected, the refund or exchange will be processed accordingly. Any shipping costs associated with the return will be the responsibility of the customer, unless the return is due to a product defect or error on our part.

Feel free to tailor this policy to fit your specific business needs and legal requirements in the UAE.